We hope you’re enjoying the comfort of your new heat pump, and seeing the benefits already.
If you have any questions or need support, our friendly Customer Care team is here to help. You can reach us Monday to Friday, 9AM to 5PM by emailing hello@eaasyheat.com or by calling the number listed on our website whichever is easier for you.
You might also find quick answers in our helpful FAQs below.
Heat pumps offer a smart, modern way to heat your home — with real advantages for your wallet, comfort, and the planet:
Heat pumps might sound high-tech, but the idea is pretty simple, they move warmth from the air outside into your home, even when it’s cold.
Here’s how it works, step by step:
So in everyday terms, it’s like a fridge, but in reverse. Instead of taking heat out of something to keep it cold, it brings heat into your home to keep you warm. And because it moves heat rather than creating it, it’s really efficient.
Thanks to the £7,500 Boiler Upgrade Scheme (BUS) grant from the UK Government, most of the cost is already covered for you. We also offer simple, flexible ways to spread any remaining cost, so you don’t need to pay everything upfront.
And because heat pumps are so efficient, you can start saving on your energy bills over time, making it even better value in the long run.
A well-installed heat pump can last up to 20 years, with lower maintenance needs and no fuel deliveries. That means lower hassle, lower running costs, and peace of mind for years to come.
In short:
You get clean, modern heating, backed by government support, installed by experts, and designed to save you money and stress over the long term.
Yes, absolutely. Modern heat pumps are designed to work in UK winters, even when it’s freezing outside. In fact, they’re widely used in colder countries like Norway and Sweden. We’ll make sure your system is properly sized and installed to perform well all year round.
Not at all. Heat pumps are surprisingly quiet — usually no louder than a dishwasher on a gentle cycle or the rustle of leaves on a breezy day. The outdoor unit runs smoothly in the background, and most people don’t notice it’s there.
In fact, all heat pumps installed under the Boiler Upgrade Scheme must meet strict noise limits set by the Microgeneration Certification Scheme (MCS). These rules are in place to make sure that the unit is quiet enough not to disturb you or your neighbours, even in built-up areas.
As for the installation, it’s handled by our expert team and usually takes just a few days. We’ll agree everything in advance, work neatly and efficiently, and keep disruption to an absolute minimum. You won’t need to move out, and we always leave your home tidy when we’re done.
So you get a quiet, modern heating system, with no mess, no fuss, and no unexpected noise.
Many homes work perfectly well with a heat pump just as they are. Good insulation can make any heating system more efficient, and if your home could benefit from improvements, we’ll spot that during your free home survey.
If insulation upgrades are an option, they’re worth considering either before or alongside your installation to help your system run at its best.
Whatever your home’s condition, we’ll design a heat pump system that meets your heating needs including recommending larger radiators or adding an extra one if needed. That way, your system stays efficient, your home stays warm, and there are no surprises on your energy bills.
We’ll guide you through it all with clear, honest advice, no pressure, no jargon, just what’s right for your home.
Maybe, but not always. It depends on your current radiators and how well your home holds on to heat. Heat pumps run at a lower temperature than gas boilers, so larger radiators (or underfloor heating) are sometimes needed in certain rooms. We’ll check everything as part of your free home survey and give you clear, simple advice based on what’s best for your home.
Heat pumps are designed to keep your home at a steady and comfortable temperature throughout the day. There’s no need for blasts of heat or constantly turning the system on and off. Instead, you get a gentle and even warmth that feels better and uses less energy.
This way of heating isn’t new. Homes across Scandinavia and much of Europe have been using heat pumps for years, and their winters are much colder than ours. It works brilliantly, even in freezing conditions.
So while heat pumps work a bit differently from a boiler, they are designed to keep you warm efficiently and reliably all year round.
Yes, very. Heat pumps have fewer moving parts than traditional boilers, which means there’s less to go wrong. With regular servicing (which we offer through our EaasyCare plans), they’re built to last up to 20 years or more. And if you ever do need support, we’re here to help.
Not if your system is well designed and set up correctly. In fact, many people actually save money overall.
According to the Energy Saving Trust, a respected independent UK organisation that gives advice on energy efficiency and reducing carbon emissions, a well-installed and well-managed heat pump can perform extremely efficiently.
They explain that a good system can achieve a Seasonal Performance Factor (SPF) of more than 3.1, and often over 4. This means that for every 1 unit of electricity the heat pump uses, it can deliver 3 to 4 units of heat to your home. That’s a big return on your energy use.
With that level of efficiency, you can spend less on heating your home than you would with even the most efficient gas boiler.
We’ll make sure your heat pump is carefully designed and installed to run efficiently. We’ll also show you how to get the best out of it from day one so you stay warm, save energy, and keep your bills under control.
We understand that having work done in your home can feel daunting. With us, you’re in safe hands.
Our heat pump installations are carefully planned to keep disruption to an absolute minimum. In most cases, the full process takes just a few days. You will not need to move out, and your heating and hot water will only be off for a short time, usually just one day.
Before any work begins, we carry out a full home survey and talk through the entire plan with you. We agree on the best installation dates, explain what to expect, and answer any questions you may have in advance. On the day, our friendly and professional engineers arrive on time, treat your home with care, and keep everything clean and tidy as they go.
We handle every detail for you, including delivery, equipment setup, wiring, and commissioning. We also keep you informed of progress at each stage.
Once the installation is complete, we walk you through how your new system works and make sure you feel fully confident using it.
There is no mess, no stress, and no surprises. Just a smooth and professional installation carried out with the respect your home deserves.
Most UK homes are ideal for heat pumps. From period terraces to new-build flats, heat pumps have been shown to work brilliantly across all sorts of properties.
A major government-backed project by the Energy Technologies Institute (ETI) proved just that. The trial demonstrated that with the right design and installation, heat pumps can deliver great results in a wide range of homes across the country.
We will carry out a free home survey to confirm the best setup for you. Everything is tailored to your property, your comfort, and your energy needs.
You will get clear and friendly advice, and a smart, future-ready solution that works beautifully for your home.
